Two-year warranty
YONGFA provides a two-year warranty. Coverage and the applicable service arrangement are confirmed for the selected machine and order.
After-sales support
Support that stays with the machine.
Direct access to the factory team for diagnosis, guidance, parts and documentation—from installation through long-term operation. It is how we support distributor, OEM and industrial partnerships across different markets.
2-year warranty
Remote diagnosis
Remote guidance
Long-term parts
English resources
Support coverage
Help before operation and throughout machine life.
Remote diagnosis
Send the model, nameplate, symptoms, photos and video so the factory team can review the issue with the correct machine context.
Remote guidance
The factory team can provide step-by-step guidance by message, image, document or video for checks and applicable service work.
Long-term spare-parts supply
Spare parts remain available for long-term machine support. The model and required component are confirmed before supply.
English manuals & videos
English technical documents are supplied privately to the customer at shipment. Guidance videos are also available for the confirmed machine configuration.
Installation & training
Installation support and operator training can be arranged according to the machine, location and agreed service scope.
Warranty start date, coverage, exclusions and the applicable service arrangement are confirmed in the quotation and order documents for the selected machine. Installation and training scope, location, travel and commercial terms are agreed before the service is arranged.
How support works
Start with the machine, then diagnose the issue.
Clear model information and a short video often make remote diagnosis faster and more accurate. The factory team can then guide the next check or identify the required part.
- 01
Identify the machine
Send the model, serial or nameplate information and the original order reference when available.
- 02
Show the condition
Explain what happened and share clear photos, video, alarm information and operating conditions.
- 03
Factory review
The team reviews the information and confirms the next diagnostic check or recommended action.
- 04
Resolve & follow up
Support continues through remote guidance, documentation, parts supply or an agreed installation and training arrangement.
Support in practice
Real guidance from the factory team.
Representative support examples show multilingual remote guidance and replacement items prepared for specific YONGFA models.
Selected examples are presented without customer-identifying details.
Contact the factory
Send the model and a short video of the issue.
Jun coordinates international support enquiries. Include the machine model, nameplate, issue description and any relevant photo, video or alarm information.